The Effect Influencing Total Quality Management Implementation Successfully in the Construction Projects of Small and Medium-Sized Enterprises in Kunming, the People's Republic of China

Abstract

The purposes of this research were (1) to study the importance level of implementing total quality management and success in construction projects of SMEs, (2) to study the effect influencing total quality management implementation successfully in the construction projects of SMEs, and (3) to study a model of the success in construction projects of SMEs in Kunming, China. The sample group is 384 people owners of businesses and managers who have experience doing construction projects for SMEs for more than 3 years. The research tool was an online questionnaire. Data were analyzed using descriptive statistics to find percentage, mean, standard deviation, and Inferential statistics with Multiple Regression Analysis by the Enter section technique.

The results found that all factors were deemed highly important. First, continual improvements had the highest mean at 4.54, followed closely by measurement of performance at 4.51. Employee empowerment and satisfaction received a mean of 4.32, while customer/supplier relationships and process involvement received a mean of 4.30, and 4.28, respectively. Co-operation and teamwork received a mean of 4.18, while continual learning and training and effective communication both received a mean of 4.16. Improved customer satisfaction received a mean of 4.14, and management and leadership commitment had the lowest mean at 4.13.

According to the results of multiple regression analysis findings, employee empowerment and satisfaction, have the highest impact on success in construction projects. Followed by cooperation and teamwork, customer/supplier relationship, effective communication, process involvement, measurement of performance, management and leadership commitment, and continual improvement significant at 0.10. Continuous learning and training, along with improved customer satisfaction, did not have a significant.

In a successful model for construction projects, there are eight key factors that should be given priority. These include employee empowerment and satisfaction, cooperation and teamwork, effective communication, customer/supplier relationships, process involvement, performance measurement, management and leadership commitment, and improved customer satisfaction.

-